1. Install and configure IT products at customer locations
2. Perform troubleshooting and on-site and remote technical support
3. Provide brief assistance in using the system to users
4. Check and test the system after installation
Create reports and work documentation
5. Ready to go on business trips out of town
6. Ready to support all customers

1. Install, configure and implement the TerasLIS application at the customer's location.
2. Carry out troubleshooting and provide technical support (on-site or remote) to ensure the application runs optimally.
3. Provide training and assistance to users regarding the use of the TerasLIS application.
4. Carry out testing and system verification after the installation or application update process.
5. Monitoring and ensuring systems, devices and supporting connections function properly.
6. Create installation documentation, configuration, support activities and regular work results reports.
7. Coordinate with the internal team in resolving technical problems and improving service to customers.
8. Maintain service quality and provide fast and appropriate solutions to every customer problem.
9. Make visits to hospitals or laboratories according to implementation, maintenance and support needs.
10. Willing to undertake business trips outside the city for the implementation process and technical support to all TerasLIS customers

1. Minimum D3 education majoring in Informatics Engineering, Information Systems, or Computer Engineering
2. Mastering the Windows Operating System, Linux Operating System, and Networking
3. Have hardware and software troubleshooting skills
4. Experience as IT APPLICATION SUPPORT is an added value
5. Understanding programming languages is an added value
6. Able to work independently or in a team
7. Have high work motivation, energetic and creative
8. Domiciled in Jakarta (preferred)